ht77 Privacy Policy —
How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how ht77 ("ht77", "we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to registered players, visitors, and other individuals ("you" or "your") who access or use the ht77 online betting and gaming platform at ht77.io.

ht77 is committed to handling your personal data responsibly and in full compliance with applicable data protection principles. This Policy applies to all data processing activities carried out by ht77, including those related to account registration, identity verification, payment processing, customer support, and marketing communications (where consented to).

By creating an account or continuing to use the ht77 platform, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully alongside our Terms & Conditions, which govern your overall use of the platform.

2. Data Controller

For the purposes of this Privacy Policy, ht77 acts as the data controller in respect of personal data collected through the ht77.io platform. As data controller, ht77 determines the purposes and means by which your personal data is processed. All data protection enquiries, access requests, and complaints should be directed to the ht77 privacy team at: [email protected].

3. Personal Data We Collect

ht77 collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the platform), and, in limited circumstances, from third parties (such as payment processors and identity verification providers). The categories of personal data we collect include the following:

3.1 Identity and Registration Data

• Full legal name, date of birth, and gender
• National identity card number or passport number (for KYC verification)
• Username and encrypted password
• Profile photograph (where submitted for KYC purposes)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, district, and postcode — for example, Dhaka, Chittagong, Sylhet, or other locations across Bangladesh)

3.3 Financial and Transaction Data

• Payment method details (e.g., bKash account number, Nagad mobile number, Rocket wallet ID, Upay reference, Dutch-Bangla Bank or City Bank account identifiers)
• Deposit and withdrawal history, including amounts in Bangladeshi Taka (৳)
• Bonus and promotional transaction records
• Wagering and betting history

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Log files and error reports generated during platform use

3.5 Communications Data

• Records of correspondence with the ht77 support team via email or live chat
• Feedback, complaints, and dispute records
• Marketing communication preferences (opt-in or opt-out status)

ht77 does not collect special categories of sensitive personal data (such as biometric data, health data, or political opinions) unless strictly required by a regulatory obligation, in which case you will be informed separately and your explicit consent sought where required.

4. How We Use Your Personal Data

The table below summarises the primary purposes for which ht77 processes your personal data and the category of data involved in each case.

5. Legal Basis for Processing

ht77 processes your personal data on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to fulfil the contractual relationship between you and ht77 — for example, to operate your account, process payments, and deliver gaming services.
• Legal obligation: Processing is necessary for ht77 to comply with applicable legal requirements, including anti-money-laundering (AML) obligations, age verification, and record-keeping requirements.
• Legitimate interests: Processing is necessary for ht77's legitimate business interests, such as fraud detection, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Where ht77 relies on your consent (for example, to send you marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Consent withdrawal requests may be submitted to [email protected].

6. Sharing Your Personal Data

ht77 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank, for the purposes of processing deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with legal obligations.
• Game content providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive technical session data necessary to deliver their games to you. These providers do not receive your full identity profile.
• IT and infrastructure providers: Cloud hosting, database management, and security service providers who support the operation of ht77.io. All such providers are bound by contractual data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or lawful regulatory request, ht77 may disclose personal data to the relevant authorities without prior notice to you.
• Professional advisers: Lawyers, auditors, and consultants who are bound by professional confidentiality obligations.

7. International Data Transfers

The ht77 platform serves players primarily based in Bangladesh. Some of our trusted third-party service providers — including certain game content providers and cloud infrastructure partners — may be located outside Bangladesh. Where personal data is transferred internationally, ht77 ensures that appropriate safeguards are in place, such as contractual data protection clauses equivalent to applicable data protection standards, to protect your information to a level consistent with this Privacy Policy.

If you have questions about the safeguards applied to international transfers of your personal data, please contact us at [email protected].

8. Data Retention

ht77 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, including satisfying any legal, accounting, or reporting requirements. The general retention guidelines applied by ht77 are as follows:

• Active account data: Retained for the duration of your account's active status plus a minimum post-closure period as required by applicable law.
• Financial and transaction records: Retained for a minimum of 5 years following the date of the transaction, in accordance with anti-money-laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the verification process, whichever is later.
• Customer support and communications records: Retained for a minimum of 3 years from the date of the last communication.
• Marketing preference records: Retained for as long as your account is active or until you withdraw consent, whichever occurs first.
• Technical logs and session data: Typically retained for 12 months from the date of collection, unless required for an ongoing security investigation.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Security Measures

ht77 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and ht77 servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. Passwords are never stored in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions enforced for all ht77 staff.
• Regular security audits and vulnerability assessments of the ht77 platform infrastructure.
• Two-factor authentication (2FA) support for player accounts.
• Automated anomaly detection systems that flag unusual account activity for manual review.

In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, ht77 will notify affected individuals without undue delay and will take all appropriate steps to contain and remediate the incident.

10. Cookies and Similar Technologies

ht77 uses cookies and similar tracking technologies to operate and improve the platform, maintain your session state, and, where you have consented, to deliver relevant promotional content. The main categories of cookies used on ht77.io are as follows:

• Strictly necessary cookies: Essential to the operation of the platform — for example, session cookies that keep you logged in during your visit. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences (such as language and currency display settings) and provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors interact with ht77.io, enabling us to identify usability improvements. This data does not identify you personally.
• Marketing cookies: Used only where you have given explicit consent, to tailor promotional messages displayed within the ht77 platform based on your activity.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of ht77 from functioning correctly. For marketing cookies specifically, you may withdraw consent at any time by contacting [email protected].

11. Your Data Protection Rights

As a data subject, you hold the following rights in relation to the personal data ht77 holds about you. To exercise any of these rights, please contact us at [email protected].

ht77 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it. We may ask you to verify your identity before processing a rights request to ensure that personal data is not disclosed to an unauthorised party.

12. Minors and Underage Access

The ht77 platform is strictly for adults aged 21 years and above. ht77 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If ht77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ht77, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

ht77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When material changes are made, we will notify registered players via the email address associated with their account and will post a prominent notice on ht77.io.

The updated Policy will display a revised "Last Reviewed" date at the top of the document. Your continued use of the ht77 platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should cease using the platform and contact support to initiate account closure.

14. Contact and Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ht77, please contact our privacy team using the details below. We do not accept privacy enquiries by telephone; all formal requests must be submitted in writing via email to ensure a clear record is maintained.

We take all privacy concerns seriously. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.